We act as an extension of your team: available for escalations, policy reviews, security queries, vendor assessments, and ongoing advisory across your IT and InfoSec landscape. SLA tiers are tailored to your response time requirements, engagement volume, and coverage scope.
Whether you're a growing business building your security foundations or an established organisation looking to supplement an existing team, our SLA model gives you senior expertise without the overhead of full-time headcount.
- Defined response SLAs for security queries and incidents
- Policy, procedure, and standards review and development
- Vendor and third-party security assessments
- Security awareness guidance and training support
- Patch and vulnerability prioritisation advisory
- Regulatory and compliance guidance (POPIA, ISO 27001, NIST)
- Monthly or quarterly security review sessions
SLA Tier Overview
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Foundation Tier
Monthly advisory sessions, async query support, policy review. For smaller teams needing a trusted security sounding board.
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Standard Tier
Weekly availability, 4-hour response SLA, vendor assessments, compliance support. Suited to mid-market organisations.
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Premium Tier
Near-real-time response, embedded advisory, full IR readiness, and SteerCo reporting. For elevated risk profiles.